OctoDesk is the Third Octopus client support and ticketing portal. Clients raise issues, queries and service requests about OctoVault, OctoAssist, OctoForge, advisory engagements or anything else, and track them to closure. Our team works them from a service-desk view with SLA tracking.
Client support and ticketing portal: raise issues, queries and service requests, follow the conversation, and close with a rating — with SLA tracking on our side.
Pick the product or area, the type (issue, query or service request) and a priority with its SLA shown next to it; add details, environment and attachments.
See every ticket raised by your organisation, filter open / mine / closed, and search by reference or text.
Reply with attachments, read Third Octopus responses, confirm and close with a 1–5 rating, or reopen.
An acknowledgement with the ticket reference, and an email on every staff reply and status change.
SLA targets per priority, with the clock pausing while a ticket is waiting on the client, and first-response and resolution times measured.
Our team sees open, SLA-breached, unassigned and waiting-on-client tickets, breakdowns by product, client, priority and agent, and a needs-attention list.
Cookie sessions with bcrypt, CSRF protection on every action, login throttling, an attachment allow-list and an audit note on every change.
Each client is scoped to its own organisation, its contacts and the products it uses.
Requests received by phone, WhatsApp or email are logged on the client's behalf and appear in the same portal.
Use the client login your Third Octopus contact sends you at support.thirdoctopus.com.
Choose product, type and priority — the SLA for that priority is shown as you pick it.
Every reply and status change is emailed to you; reply from the portal with attachments.
Confirm the fix, rate the resolution from 1 to 5, or reopen if the problem returns.
Ticket references look like TO-00042. First public reply auto-assigns the ticket and stamps the first-response time, so both sides see the same SLA timeline.
Third Octopus clients. Each client organisation gets its own scoped login; contacts are invited by the Third Octopus team.
At https://support.thirdoctopus.com/ with the invitation your Third Octopus contact sends you.
SLA targets are set per priority and shown next to the priority when you raise a ticket. The clock pauses while a ticket is waiting on the client.
Yes — an acknowledgement with the ticket reference when it is raised, and an email on every staff reply and status change.
Yes. Our team logs it on your behalf and it appears in your portal with the same tracking and notifications.
Book a personalised walkthrough with the team that builds it — free of charge.