OctaAssist is an AI-powered ITSM platform that connects to your live system data and uses an LLM to answer questions, triage tickets and surface insight — in plain language.
Interactive demo · responses simulated for illustration
OctaAssist doesn't just store tickets — it reads your live system data and reasons over it, so your service desk works smarter, not harder.
OctaAssist connects to your infrastructure, monitoring, assets and ticketing — then uses a large language model to interpret what's actually happening. Ask a question in plain English and get an answer grounded in real telemetry, with the sources it used.
Incoming tickets are classified, prioritised and routed automatically. OctaAssist drafts resolutions, runs safe diagnostics and resolves common Tier-1 issues end to end — escalating to humans with full context when it matters.
Ask for the numbers and get them instantly — SLA performance, incident trends, asset health. OctaAssist turns raw operational data into clear, audit-ready answers and reports your stakeholders can actually read.
OctaAssist pairs a reasoning model with your real data — so answers are useful, sourced and safe, never hallucinated.
Every answer is backed by the system data it drew from — fully traceable, with no guessing.
Raise tickets, notify on-call, run approved playbooks — OctaAssist closes the loop on routine work.
It learns your environment, runbooks and history — getting sharper with every interaction.
Role-based access, approval gates and complete audit logs keep autonomous actions under control.
Regulated estates can't let data cross borders — or, sometimes, touch a network at all. OctaAssist runs on your terms.
Your system data, telemetry and AI indices stay within the country you choose. OctaAssist ingests, reasons and stores entirely in-region — nothing about your environment leaves your jurisdiction.
Deploy OctaAssist inside a sealed, air-gapped environment. The model reasons over your data with no outbound path — no internet, no exfiltration — purpose-built for classified, defence and highly regulated estates.
Link your ITSM tool, monitoring, assets and cloud with secure, read-first connectors.
OctaAssist indexes your environment and runbooks so the model reasons over real data.
Your team asks questions in plain language; OctaAssist answers, triages and resolves.
Every resolved ticket sharpens future answers, with full audit trails for governance.
See OctaAssist reason over a sample of your own system data in a personalised walkthrough — free of charge.