Total Managed IT Services Framework

I. Core Infrastructure Management

Cloud & Hybrid Environments
- Azure/AWS/GCP Optimization: Cost governance, workload migration, auto-scaling.
- On-Premises Modernization: Hyperconverged infrastructure, software-defined networking.
- Unified Monitoring: 24/7 performance tracking across cloud/on-prem with AIOps.
Network & Security Fabric
- SASE Architecture: Secure Access Service Edge (SD-WAN + Zero Trust).
- Firewall/IDS/IPS Management: Threat hunting, policy hardening, incident response.
- Wireless & WAN Optimization: Latency reduction, QoS enforcement.

II. Endpoint & Digital Workplace

Unified Endpoint Management (UEM)
- Microsoft Intune/Jamf/Workspace ONE: Cross-platform (Win/macOS/iOS/Android) provisioning, patching, compliance.
- BYOD & IoT Securitization: Containerization, NAC integration.
Productivity Suite Management
- Microsoft 365 Optimization: Exchange Online, Teams, SharePoint, Power Platform lifecycle management.
- Identity & Access Governance: Azure AD Conditional Access, MFA, privileged access reviews.

III. Proactive Security Operations

Managed Detection & Response (MDR)
- EDR/XDR deployment, threat intelligence, ransomware rollback.
Compliance as a Service
- Automated audits (SOC 2, HIPAA, GDPR), policy templating, gap remediation.
Data Protection
- Backup/DRaaS (Veeam/Cohesity), encryption, DLP, air-gapped repositories.

IV. Business Application Services

SaaS Management
- License optimization (Microsoft, Adobe, Salesforce), SSO integration, usage analytics.
LOB App Support
- ERP/CRM health monitoring (Dynamics 365, SAP), API integration, failover testing.
DevOps Enablement
- CI/CD pipeline management (Azure DevOps/Jenkins), container orchestration (Kubernetes).

V. Strategic IT Leadership

vCIO Services
- Technology roadmaps, budget forecasting, vendor management.
Cyber Resilience Planning
- Breach simulation, IR playbooks, cyber insurance alignment.
Continuous Innovation
- AI/ML use case prototyping, automation opportunity assessment.

Deliverables & SLAs